Frequently asked questions

What is a VPN ?

VPN stands for Virtual Private Network. 

A VPN provides a secure way to access network resources over the Internet or other public or private networks and allows you to connect to a remote network and become a node on that network. VPNs use tunneling, encryption, authentication, and access control over a public network at the same time for security.

Although they often use public networks, VPNs inherit the characteristics of a private network, thus the “Virtual” Private Network. 

A VPN can be a better alternative to traditional connections in Public Places such as Hot Spots, or open wifi connections. Connecting the user through a secure encrypted tunnel to their destination. Without risking attack from the open network

How does it work ?

VPNs create “virtual” point-to-point connections using a technique called tunneling. 

As the name suggests, tunneling acts like a “pipe” which penetrates through a network to connect two points. Normally activated by remote users, tunneling encrypts data into standard TCP/IP packets and encapsulates it for safe transmission across the Internet.

VPN ensures the confidentiality and integrity of information as it travels over the public internet because it requires:

Remote user identity authentication

Secure private transmission of data (no unauthorized listeners

Verification of unadulterated data transmission

The VPN connection behaves like this: 

You connect to the Internet in the normal manner, through your ISP. 

The VPN client software on your computer initiates a connection with the VPN server.

The VPN server encrypts the data on the connection so it cannot be read by others while it is in transit.

The VPN server decrypts the data and passes it on to other servers and resources.

What Protocols do you support ?

Openvpn UDP/TCP, IKEv2, L2TP/IPsec, PPTP.

We support all the state of the art protocols: Openvpn UDP/TCP, IKEv2, L2TP/I7Psec, PPTP. If you feel there is one missing please do not hesitate to chat with us about it.

How soon do I get connected ?

As soon as you have signed up and we receive your payment. Our system automatically issues your VPN login Credentials by Email. Then just install the App from our setup page and you can connect straightaway.

How do I setup ?

Setup using a preconfigured App. Just visit the setup page. Download the App for your device. And connect using your login details.

Do you keeps logs ?

No, No Connection logs, No usage logs, what we are trying to say….. No Logs are kept at all.

Is there a Bandwidth Limit ?

We do not keep any Logs, so we don’t know how much bandwidth is used. So therefore bandwidth is completely unlimited.

How do I cancel my subscription ?

You have complete control with Home and Away VPN. Just Login to Your Client Area using the email address and password you signed up with  (NOT your VPN username and password ) From here you can cancel any subscriptions or purchase new accounts.

Do you have an App for a…….

We have Apps for , Windows, Mac Desktop, iPhone, iPad, Android and Linux. You can also setup on a Firestick by sideloading our APP

Can I use on a Firestick ?

Yes, simply follow our step by step instructions for the Amazon Firestick Click Here